Phyllis Whitlock

4730 Lawrence Drive, Apt C203                                                                       Cell:  (214) 729-9473

Garland, TX  75044                                                                                    Email: pdwwhit@yahoo.com

 

 

 

OBJECTIVE 

To obtain a position in a self-motivated and challenging business environment that will offer diverse opportunities and utilize my professional experience. Several years of experience have me well equipped for any position which requires strong attention to detail while learning new tasks. 

 

SKILLS

HTML, Microsoft Office, Outlook, Lotus Notes, Windows XP, Windows 7, Metasolv TBS, Oracle, Tera Term, NETPRO, TCOMS, COMS, ITEMS, Lucent Equipment, Cisco Routers,  TCP/IP, DS-0, DS-1, ATM, SONET, Electronic Workbench, Payroll, People Soft, SAP, AS400, Project Management, Problem solving, analytical, administrative, time management, interpersonal, leadership and customer service-oriented skills

 

ABILITIES

·                      Demonstrate a positive, upbeat, can-do attitude at all times even when working under pressure

·                      Strong communication, oral, written, organizational, and multi-tasking skills

·                      Accountability, motivation, eagerness, adaptable to change, sense of urgency, and personal ambition

·                      Team player, quick learner, and prioritize tasks to get a job done quickly and efficiently

 

 

 

PROFESSIONAL EXPERIENCE

 

Glotel, Inc.                                                         Richardson, TX                                       Mar 2013              - Present

Grooms Provisioner for Verizon Business

Engineer and provision circuit completions as designated by VZB in assigned LEC regions to increase line cost savings while minimizing customer impact. Issue ASRs for all grooms and address all SUPPs for ASRs in clarification, in a timely manner to ensure the circuit can be completed as scheduled. Ensure that All VZB systems reflect current circuit information at all times, contacts internally and externally. Schedule all Mastars for customer notification of the cut at least 12 business days prior to the groom.

 

Verizon Business                                          Richardson, TX                                       Mar 2011              - Aug 2012

Sr Order Manager Analyst

Processed new and change orders in Siebel/OrderPro within the required SLA. Performed end to end tracking against key milestones throughout the delivery process until order completion and revenue was fully apprehended. Took ownership to resolve rejected order issues with the appropriate expertise across the International organization and/or with the customers to push the order for a resolution. Proactively provided the account team with weekly updates and status reports on orders that were in process. Scheduled circuit activation IVUES to assist the customer in getting their circuit turned up or installed successfully. Worked as a liaison with OE, Provisioning, and Broadband Ethernet teams to ensure that the orders were flowing properly to meet the customer desired due date. Utilized systems such as: COMS, SCOTS, NETPRO, MECCA, CAMEO, TCOMS, F&E, SNM, VDDS, and UPI for order tracking. Performed: network routing, FOC/DLR tracking, LEC activity coordination and Ethernet equipment.

 

Verizon Business                                          Richardson, TX                                       Aug 2009              - Mar 2011

Adv. Ethernet Provisioner

End to end circuit provisioning for dedicated customer Ethernet circuits. Approved orders, circuit design, facility assignment, created and submitted access service requests (ASR's) and completion of daily/ weekly activities. Followed standard procedures and guidelines to perform complex duties. Coordinated and escalated activities required to install network trunks in support of customer Ethernet circuits. Received general instruction on recurring job activities and assignments, and took actions to complete them. Possessed strong knowledge of Ethernet services and the equipment used to provide the service. Utilized provisioning systems: COMS, SCOTS, NETPRO, MECCA, CAMEO, TCOMS, F&E, SNM, VDDS, and UPI. Perform Network Routing, FOC/DLR tracking, LEC activity coordination and Ethernet equipment. Related the difference between 10base-T, 100base-T, 100FX, 1000base-T, 1000base-SX, and 1000base-LX. Understand the difference between the Ethernet access and service. Interacted and worked closely, in a positive light, with the Account Teams/IC/IM, TI and Install Techs to resolve issues for adequate order closure in meeting the customer’s CDDD. Assisted and trained co-workers on new projects.

 

 

 

Phyllis Whitlock

 

 

Apex Systems                                                        Irving, TX                                       Feb 2007 – Aug 2009

Sr Ethernet Provisioner for Verizon

Perform end to end circuit provisioning of dedicated customer Ethernet circuits. Approve orders, circuit design, facility assignment, create and submit access service requests (ASR's) and completion of daily/ weekly activities. Perform complex duties by following standard procedures and guidelines. Coordinate and escalate activities required to install network trunks in support of customer Ethernet circuits. Receive general instruction on recurring job activities and assignments, and then take actions to complete them. Possess strong knowledge of Ethernet services and the equipment used to provide the service. Utilized provisioning systems: COMS, SCOTS, NETPRO, MECCA, CAMEO, TCOMS, F&E, SNM, VDDS, and UPI. Acknowledged the difference between 10base-T, 100base-T, 100FX, 1000base-T, 1000base-SX, and 1000base-LX. Interact and work closely, in a positive light, with the Account Teams/IC/IM, TI and Install Techs to resolve issues for adequate order closure in order to meet the customer’s required due date.

 

Core Staff                                                        Plano, TX                                       Sept 2006 - Feb 2007

Spare Parts Management Services Coordinator for Ericsson

Ensured orders were entered correctly and timely into the tracking system according to the work procedures. Initiated RMA procedures upon the customer’s request. Provide relevant information to the customer on order status, RMA’s, AWB’s, discrepancies. Archived all documents/customer information correctly. Ensured that the administration kept by the order desk was in correspondence with the administration of the customer (Market Unit/Operator). Monitored delivery performance, as agreed in the WLA for inbound and outbound shipments. First Customer Contact for solving questions and discrepancies. Responded to the customer inquiries within the agreed lead-time. Monitored monthly delivery reports. Ensured customer satisfaction and professionalism in customer interaction. Ensured the SDM was well informed about operational issues and unsolvable issues regarding orders. Resolved receiving discrepancies from customers for units delivered to the RLC. Monitor overdue items from customers (according to work procedure). Prioritized and tracked all shipments when necessary upon request. Made certain the customer’s profile was updated. Advance Replacement Reconciliation. Entered purchase orders and invoice billings into SAP.

 

Butler Telecom                                                        Irving, TX                                       May 2005 - Aug 2006             

CPE Order Entry III Processor for Verizon Business (formally MCI)

Entered material request data and processed orders via SAP. Worked closely with the Account Teams and Coordinators. Pulled and prepped CPE Web DSL, Frame, and NETPRO orders. Verified the availability of equipment and parts for allocation (MMS) before taking the orders to the warehouse. Worked closely with the warehouse staff in the receiving of parts and inventory. Managed monthly reports. Received and uploaded Install & Configuration Plans to the network server. Closed 509’s after orders were shipped and received by CPE customer. Tracked Fed Ex shipments and researched shipping information after the orders were shipped.  Gathered pertinent order information by means of CATS, NETPRO, STAMPS, and TCOMS systems.

 

WoltCom                                                          Irving, TX                                       Mar 2004 - Feb 2005

National Buried Service Wire Group Staff Assistant for Verizon

Supported the Area Manager, 8 Local Managers, and 72 Facility Technicians on their day to day job functions. Handled highly confidential information and documents. Maintained new and existing employee personal files. Created and managed vacation schedules and timesheets and other spreadsheet reports. Processed and submitted invoices check requisitions, and expense reports to accounts payable for payment via People Soft and AP One accounting systems. Setup hotel and flight arrangements. Scheduled conference calls and conference rooms. Ordered products and supplies. Supported the Dispatch Center on minor task and duties. Trained on People Soft. 

 

 

EDUCATION:

East Field College - Dallas, TX

Spanish I & II Certification                                          1/05 - 3/05                           

                           

Remington College - Dallas, Texas                             10/99 - 1/01             

Associates Degree of Applied Science - Electronic and Computer Engineering

 

Richland College - Dallas, Texas                              2/91; 2/96 - 6/96

Computer Applications; Accounting, Typing